We have a user group that basically does audits. They do open tickets but do not progress them. In this sense they are Customers - but they are also internal Auditors who need access to view/browse tickets across all projects.
I've setup the new user role and Group and have added the the group the permissions scheme for the projects...users still can't access the projects.
They also have "Customer" role assigned. My thought was that the new role would be additive to the Customer role.
Wondering if maybe I can't just add a role ONLY to the Browse permission or if the Customer role is some how conflicting
UPDATE - I figured it out - I forgot to align group and role at the individual project user permission level...I had it setup correctly everywhere else.
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