New Jira instance linked to old Crowd instance, cannot administer - Forbidden to Crowd

[Eric Jutras]

Hi,

We have setup a new Jira instance to test new strategies.

It was built using the old instance's DB backup.

We have set it up to log into the old Crowd instance.

Logging in the application is not a problem.

But when we try to administer, it asks for a confirmation of your password, then throws an exception :

Cause:

com.atlassian.crowd.exception.runtime.OperationFailedException

Stack Trace: hide

com.atlassian.crowd.exception.runtime.OperationFailedException

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.convertOperationFailedException(CrowdServiceImpl.java:869)

at com.atlassian.crowd.embedded.core.CrowdServiceImpl.authenticate(CrowdServiceImpl.java:79)

at com.atlassian.crowd.embedded.core.DelegatingCrowdService.authenticate(DelegatingCrowdService.java:35)

at com.atlassian.crowd.embedded.core.FilteredCrowdServiceImpl.authenticate(FilteredCrowdServiceImpl.java:43)

at com.atlassian.jira.security.login.LoginManagerImpl$InternalStaticDependencies.authenticate(LoginManagerImpl.java:393)

at com.atlassian.jira.security.login.LoginManagerImpl.authenticateWithoutElevatedCheck(LoginManagerImpl.java:189)

at com.atlassian.jira.web.action.admin.WebSudoAuthenticate.doValidation(WebSudoAuthenticate.java:127)

at webwork.action.ActionSupport.validate(ActionSupport.java:391)

at webwork.action.ActionSupport.execute(ActionSupport.java:162)

at com.atlassian.jira.action.JiraActionSupport.execute(JiraActionSupport.java:82)

at webwork.interceptor.DefaultInterceptorChain.proceed(DefaultInterceptorChain.java:39)

In Crowd's logs :

2012-10-25 15:46:18,900 http-8095-4 INFO crowd.manager.validation.ClientValidationManagerImpl Client with address xxx.xxx.xxx.xxx is forbidden from making requests to the application, {2}.

Any hint ?

[Eric Jutras · Accepted solution]

It was actually a matter of application password.

But thanks !

[Tiago Comasseto]

Hi Eric,

I believe the message "Client with address xxx.xxx.xxx.xxx is forbidden from making requests to the application" is related to the IP of the new JIRA server that is not at remote adresses list in your Crowd instance.

I hope this helps

Cheers