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Need to stop trial to delete account

morais
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November 10, 2025

I did not notice that the information I was putting in the site was to accept a trial version of Jira Premium. So now I just want to stop the trial and delete the account. I do not want to try the premium version, so nothing is lost. How can I delete my account?

1 answer

0 votes
yqiao
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
November 10, 2025

Hey there here are steps I think we can do for ur goals, hopefully they can help:

1. Cancel the Jira Premium Trial

  1. Go to Atlassian Administration: admin.atlassian.com

  2. Select your premium site

  3. In the left sidebar, go to Billing > Manage subscriptions

  4. Find the Jira Software subscription

  5. Click Manage next to Jira Software

  6. Click Cancel trial or Downgrade to the Free plan

2. Delete Your Atlassian Account (Optional)

If you want to delete your entire Atlassian account (not just the site):

  1. Go to your Atlassian account settings: id.atlassian.com/manage-profile/security

  2. Scroll down to Account preferences

  3. Click Delete account

  4. Follow the prompts to confirm deletion

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