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Need to search ticket Flow from one status to another, based on Different shifts

Praveen Parthiban
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March 25, 2019

Hello Friends,

We are Working on various shifts From Morning 06 AM to 03:30 PM and next shift start from 03:00 PM to 12:00 AM.

I want a query, to manage how many Tickets From "PROJ = WIP" and status changed from X to Y on  Morning 06 AM to 03:30 PM 

I tried this below query and does not help to identify the exact count:

project = "WIP" AND type = "XR" AND createdDate >= "2019-03-25 06:00" and createdDate <= "2019-03-25 15:30" AND status changed to "Y"

 

Thanks for your help

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