Need to know what is the average sla meet time of the assignee

[imtiaz.ali]

Need to know what is the average sla meet time of the assignee

[Gökçe Gürsel {Appfire}]

Hi İmtiaz,

I don't think JSD comes with this feature out of the box. You can check out the REST API documentation for possible workarounds.

In the meantime, for robust SLA reporting and tracking, Time to SLA will do nicely. You can track your SLAs easily with the reporting feature and customize the reports with JQL conditions to track individual assignees with regards to their SLA performance. You can also export these reports to Excel for further analysis.

I'm one of the folks in Snapbytes. Let me know if you need further assistance.