Need help with the automation to close tickets

[Adrian Criado]

I want to make an automation to close the tickets in the project "Pantalla" updated to the status "Resuelta" with more than 72 hours. I've tried some options with 1 minute to try and anything works properly.

[Bob]

Hi Adrian, 

It should work with updated < -72h.

Kind regards, 

[Adrian Criado]

I get the same results, even if i write 1 minute it only gives me a green check in project and status. 

[Bob]

Hi Adrian, 

Just to be sure, you want to close issues in status Resolved that did not get an update in 72h? 

Sorry for not looking more carefully. 

I fear this won't work if you use the "Status changed" trigger (as this is an update). 

You could do this with the free add-on Automation (Lite version) with the option "Scheduled".

Alternatively you could use  Scriptrunner's Escalation Services. 

[Adrian Criado]

"Just to be sure, you want to close issues in status Resolved that did not get an update in 72h?" That's exactly what i want.

I've tried this and it works, the problem is that it closes the ticket automatically...