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Need help reactiviting site after inactivity

harry foreman
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October 25, 2025

Hi, I need help from the community to raise a support ticket on my behalf to save my site "keen-app.atlassian.net" from being permanently deleted. Unfortunately our team experienced some personal issues which left us inactive for a long period and I was just too late to save the site, now as a free member I cannot even raise a ticket for myself to reactivate.

 

Any help you can offer would be appreciated, I'm more than willing to upgrade to a paid membership if it means not losing my data.

 

Thanks,

Harry

1 answer

0 votes
John Funk
Community Champion
October 25, 2025

Hi Harry - Welcome to the Atlassian Community!

I will see if someone from Atlassian can come here to help raise a support ticket for you. It might take up to 2 business days though. 

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