Need help migrating JIRA

[Mark Bamberg]

I need to import data from one instance of JIRA to another.  I have both the XML backup file and a complete tarball for the JIRA application.  I have stage a new instance of JIRA at the identical version (7.1.4) and identical database (MySQL 5.6.x).

I successfully processed these files using the Restore capability with in the target JIRA system.  After the restore completed, the passwords and users changed to match the source.  However, only some of the projects/issues are visible in the target.

I suspect the reason is that I have custom fields in some of the source system projects.  I read (somewhere) that customization have to be made in the target system prior to the "restore".  However, the information is vague, and it is not clear to me how to proceed.  

Can anyone point me to the process to restore all the data?

Any guidance is gratefully accepted,

Thanks,

Mark

[Boris Berenberg - Atlas Authority]

Hey Mark,

You do need to copy all the custom fields and associated configs. You can use tools like:

https://marketplace.atlassian.com/apps/1211147/project-configurator-for-jira?hosting=server&tab=overview

https://marketplace.atlassian.com/apps/1211611/configuration-manager-for-jira?hosting=server&tab=overview

which will make things a bit easier.

But depending on your expertise and urgency it may be faster to hire an Atlassian Partner like us.