Need help in fetching users using API

[Meghana]

I’m trying to fetch all active and inactive user details from Jira Cloud using the /rest/api/3/users endpoint. Initially, I used a Personal Access Token (PAT) from my admin account with Bearer authentication, but the request failed with a 403 Forbidden error. When I switched to Basic Auth with an API token, the request still failed, returning:

{

    "errorMessages": [

        "error.no-permission"

    ],

    "errors": {}

}

error message when PAT is used:

{

    "error": "Failed to parse Connect Session Auth Token"

}

[Marc -Devoteam-]

Hi @Meghana 

Are you or in a group granted the global Jira permission "Browse users and groups"?

As a 403 means no permission, asre you a Jira Admin?

[Enric Font]

Dear @Meghana 

Do you get the token from https://id.atlassian.com/manage-profile/security/api-tokens

?

[Tansu Akdeniz]

Hi @Meghana 

It appears that the URL is for Cloud.

Personal Access Token (PAT) is available for the DC version. 

For Cloud, please check out API token page: Manage API tokens for your Atlassian account