Need any emails coming to helpdesk@myorganization.com to be created as tickets

[SavATree Helpdesk]

Need directions on setting up incoming emails to public mailbox of my organization to be created as tickets on JIRA service desk.

[SavATree Helpdesk]

Hi Amirul,

Thank you for the suggestion.I tried that and I am running into issues.

At custom email address,I have filled helpdesk@myorganization.com

For authentication,I gave my company username and password.

Now the issue is ,the tickets are getting created using my personal mailbox and helpdesk@myorganization.com is a shared mailbox,it doesnt have any password associated which I can give to authenticate.

Please advise.

[Amirul Ikhwan Omar]

You will need to create email channel in your Service desk project. You can refer the documentation here https://confluence.atlassian.com/servicedesk021/setting-up-the-email-channel-693896338.html