Need a popup on updation of a custom field

[Jira Billing]

I am using a custom dropdown field, and based on its selection, a new issue is created. However, the issue is being created immediately upon selection. I would like to introduce a confirmation pop-up before the ticket is updated, so the user has a moment to review and confirm their action.

[Valerie Knapp]

Hi @Jira Billing , thanks for your post.

If the custom field is being populated on the edit screen, you could, instead, move it to a transition screen, which would allow for you to have a pop-out and you could put a validator on the field selection to warn that populating the field will create another issue.

https://confluence.atlassian.com/adminjiraserver/advanced-workflow-configuration-938847443.html 

Would that work for you, do you think?

Best wishes

[Nikola Perisic]

Hi @Valerie Knapp 

I am also following this post, so I am curious, this would work during the creation of the issue? Not when the issue is actually created?

[Valerie Knapp]

Hi @Nikola Perisic , I was thinking of moving the custom field to a transition screen and then at some point during the workflow, someone can popolate it during the transition. I had understood that the problem or the requirement came from how I understood the requestor is working now, that when someone fills in the custom field in the edit screen they trigger an automation to create another issue. That is how I interpreted this post but I could be wrong. To mitigate / to alert the person modifying the custom field that they are about to create an issue, I would use a transition screen.

[Nikola Perisic]

@Valerie Knapp it does seem like a good suggestion though!

[Jira Billing]

Thanks for the suggestion. However, I’d prefer not to use a transition screen, as our workflow already has multiple transitions, and adding another one would make it more complex.

My requirement is to keep this on the edit screen itself. When a user selects a value from the custom dropdown field, I just want to trigger a simple confirmation pop-up before the issue gets updated — so the user has a chance to review and confirm the action.

Is there a way to achieve this directly on the edit screen?

[Valerie Knapp]

Hi @Jira Billing , thanks for your feedback. I don't know of any way to do this from the edit screen. Do you have any apps, like Jira Misc or ScriptRunner? 

This is why I suggested to use the transition screen.

Best wishes

[Jira Billing]

Yes, I have access to both. If possible, could you please provide the scripts that I can use or something similar to it.?