NEED HELP: How to group same ticket Statuses

[Flynn Gerald Dolino]

Good day,

I'd like to group together the statuses of these tickets

I can't find a way how to do this. Any help on this matter would be highly appreciated.

Thanks!

[Walter Buggenhout · Accepted solution]

Hi @Flynn Gerald Dolino and welcome to the Community!

I suppose that these statuses are coming from issues in Team Managed projects. Although these statuses have the same names, they are different, as they are configured separately and linked to their project only.

If your projects were company managed, you would not face this problem since they share the same statuses (and other configuration elements). Using company managed projects is the out-of-the-box way to collaborate / report consistently across multiple teams and projects.

If you stick with team-managed projects, you'll need to look into Marketplace apps with extended reporting capabilities. But apart from that option, if you want to work across projects and teams, don't use team-managed projects.

Hope this helps! 

[Flynn Gerald Dolino]

Hi @Walter Buggenhout , thank you so much for your rapid response.

I will check with our Software Development Team on how they created their tickets. As I was doing my own research, I've stumbled upon the same resolution.

Once again, thank you so much. This is highly appreciated.

Warm regards.