Myself and my team not able to Access below Jira board- https://salesongo.atlassian.net/jira/softwar

[Madhuwan Kumar]

Till yesterday, we were able to access to Board but today getting error, what is reason and how to resolve it, Link as below- salesongo.atlassian.net/jira/software/projects/B2B/boards/4/backlog

[Tomislav Tobijas]

Hi @Madhuwan Kumar ,

Are all members of this site experiencing/seeing the same thing? (by the looks of it, probably)

If you're an org admin for this site, can you try navigating to https://admin.atlassian.com/ > Insights > System health and also check Billing to see the status for your Jira app 👈
Note that all sites do have a maintenance window (as per official policies), so it might just be that you're seeing this at the moment.

This error generally goes away relatively soon. But if you're still stuck after half a day or so, do ping me or someone else here, and I'll try to reach out to the forum support team for them to take another look. 

Additionally, if you suspect this might be a wider outage, you can monitor Jira cloud status here: https://jira-software.status.atlassian.com/ 

Cheers,
Tobi

[Madhuwan Kumar]

Thanks for reply, all team members facing this issue. Actually, I can't see Jira option there when I try to open my board.  What could be the possible resolution.

[Tomislav Tobijas]

@Madhuwan Kumar have you tried checking https://admin.atlassian.com/ and seeing what things look like on the "Billing" page?

Alternatively, you can reach out to the official support team here Atlassian Support: Pricing, Billing & Licensing > they can definitely check the status of these apps and guide you on what to do next.

[Arkadiusz Wroblewski]

Hello @Madhuwan Kumar 

From my Experience, give it from 15 min to 1h

Sometimes it means nothing, sometimes a bigger outage.

Best,

Arek🤠

[Madhuwan Kumar]

Thanks for reply, Still in same condition.