My team lost board access

[Matheus Fontoura]

Hi everyone,

I’m having an issue with my Jira cloud workspace. I can successfully log in and see the main Atlassian dashboard, but when I try to access a specific board, I get stuck in an infinite loading screen.

This is what I’ve observed:

• The board page never loads, just spins forever.

• DevTools shows the following errors:

  • Uncaught ReferenceError: NREUM is not defined

  • Refused to evaluate a string because 'unsafe-eval' is not an allowed source

  • Multiple versions of FeatureGateClients found on the current page

• It’s not a paid plan, so I don’t have direct Atlassian support.

Only one person who is already logged (admin) can see the board.

I’ve tried:

• Incognito window

• Different browser and device

• Clearing cookies and cache

• Accessing from another network

Nothing worked.

Any idea how I can fix this or get the board to load again? Is there a way to reset the board or access it another way?

Thanks in advance

[Fabio Racobaldo _Catworkx_]

Hi @Matheus Fontoura and welcome,

please verify that your user has access to JIRA (I don't know if your instance has also a Jira Service Management and you are enabled to access JSM but not JIRA).

Morevoer, please verify that you and your team have access to the project associated to the board.

Hope this helps,

Fabio