My service account is unable to browse projects

[Elba Ortiz]

I've created a Service Account and have given it access to all my apps, I've also added as a user to all my projects, the groups, and gave it read and write permissions. 

[Prachi Bolar]

Hello,

Welcome to Community :) 

Could you please elaborate more on your query?

In general please find the details on the usage of service accounts : https://support.atlassian.com/user-management/docs/understand-service-accounts/

https://support.atlassian.com/user-management/docs/manage-api-tokens-for-service-accounts/

Thank You,

Prachi

[Francesca Fuentes]

same problem here (with more info): https://community.atlassian.com/forums/Jira-questions/Service-Account-cannot-browse-projects-despite-being-in/qaq-p/3152782#M1159182

[Marc -Devoteam-]

Hi @Elba Ortiz 

Welcome to the community.

What is your next action, you want to do?

Service accounts are not so you cal logon with this user in the GUI, they are for automations or API actions.

Actions you want in the system to happen, but not linked to an actual user.

[Marc -Devoteam-]

Hi @Elba Ortiz 

Has the Service Account also granted the JSM agent license?