My project automation is not assigning tickets at all. I'm not sure where to go from here.

[Amanda Schofield]

My JQL query is showing as valid. 

I cannot figure out why it would not be assigning the tickets. The script is looking for a specific name in the summary portion of the ticket. If my JQL is valid why would it not be assigning the ticket?

Thanks for your help

[Bharathi · Accepted solution]

Hi @Amanda Schofield,

I see that your automation script is configured to run when the issue is assigned to a user, which means that it will not run when the issue is unassigned. You might want to re-check the automation rule to modify the condition.

Thanks!

[Amanda Schofield]

Thank you. I updated the trigger. I'll see where it goes from here.

[Fazila Ashraf]

Hi @Amanda Schofield 

Am curious about your use case. So when an issue is assigned to a user, you would want to reassign it? 

And wont it keep triggering the automation again?

[Amanda Schofield]

No, the issues are starting off as unassigned. I'm trying to setup a rule to auto assign the issues.

[Radek Dostál]

No, the 'When: Issue assigned' speaks for itself and it will only trigger when the issue has been assigned.

noticed later that was mentioned in another comment

[Jack Brickey]

Hi @Amanda Schofield , welcome to the community!

Would it be possible for you to share a screenshot of your actual rule? This would help greatly in assisting you further on this post. Also the audit log is extremely helpful with debugging automation rules. So including an image of that the swell would be great. Thanks!

[Amanda Schofield]

1

[Jack Brickey]

I was hoping for an image of the rule fro this perspective... (example only)

[Amanda Schofield]

2

[Jack Brickey]

Thanks. So I'm sure the issue lies in you JQL which looks overly complex TBH. I will look more closely at this. In the meantime please click on "show more" for the no actions performed and share results. I assume here that you expected the issue to be assigned to you here but was not?

[Jack Brickey]

Note... I'm going to let things settle out in the thread here before continuing so we are not all giving you different directions. As @Bharathi noted ensure your trigger is indeed what you want.