My jira is not working in chrome, It is working in IE

[kumar raja]

Since i updated my chrome, jira is not working in chrome. My chrome version is 84.0.4147.105 I am using Jira software server. (Jira version 8.5.5)

Jira is working fine in IE.

Please help me on this issue ASAP

[Ste Wright]

Hi @kumar raja 

What error is being received when trying to run Jira in Chrome? Have you tried to run Jira in Incognito mode?

And is this at a business premises or at home? 

Ste

[kumar raja]

I'm getting error like 'your connection is not secure'. This issue I'm getting for latest version of chrome (84). I tried to run in incognito mode also but it didn't work.

I'm using it for business premises.

[Ste Wright]

Hi @kumar raja 

Do you know if this happens for just you or other colleagues also?

The reason I ask about business premises is this could be a wide range of things - such as an SSL certificate issue or a URL misalignment between Jira configuration and the access URL.

Have you tried contacting your business' Jira Admin team or IT Help Desk to request their advice?

Ste

[kumar raja]

Hi @Ste Wright  I'm jira administrator and i got this ticket from many users having same issue after the chrome version got updated.

[Ste Wright]

Hi @kumar raja 

Have you tried the Team who manage Chrome?

It could be specific to the browser update, or a limitation that has been applied.

Ste

[kumar raja]

Hi @Ste Wright we are trying to update Apache server. While I'm doing RD i came to know that TLS 1.1 and 1.2 will support for older version of chrome. But for new version TLS 1.3 is required.

This can fix the issue?