My jira acount got deactivated

[kiran parasa]

Hi Support and community,

How can I reach support, looks like my Jira account got deactivated. I was hospitalised and somehow in the maze of mails the deactivation mail was not looked into by available team member. 

I have ample info and CRs defined in it, and don't wish to loose it. Is there a way to get the access back ?

Thanks,

[Walter Buggenhout]

Hi @kiran parasa,

Check this support article for the steps you can take. Once your site is deactivated, you have 2 weeks to either settle any outstanding payments or reach out to Atlassian.

You did not mention if your site is a free or commercial instance. So I'll ping Atlassian support on this request as well.

Hope this helps! 

[Anastasiia Dimnych]

Hi @kiran parasa,

I’m sorry to hear your site has been deactivated - I know how critical this is for your team’s daily work.

Because this involves your specific account and billing details, we need to move this to a secure environment where our Billing and Account teams can verify your information and assist with reactivation. For security reasons, we cannot handle these details here in the public forum.

Next Steps:

• Please submit a Billing & Licensing request here.

• Select "Billing, invoices and payments" as the topic.

• Mention that your site is currently deactivated so our team can prioritize your request.

Support team will be able to look into the status of your subscription and help you resolve any outstanding issues immediately.

Best,

Anastasiia