My colleague's account has been deactivated. How to reactivate or activate it back ?

[Deep Harsora]

My colleague's account has been deactivated. How to reactivate or activate it back ?
Initially when redhat wasn't on atlassian, the user was able to login, but after redhat moved to atlassian, the user is unable to login.

[Fabio Racobaldo _Catworkx_]

Hi @Deep Harsora ,

you need to ask within your comany to an org-admin. He should be able to reactivate user on Atlassian Guard (if stored locally) or reactivate on external identity provider (if is a managed account).

Hope this helps,

Fabio

[deep_harsora]

Thanks @Fabio Racobaldo _Catworkx_ 
Will check internally once.

[Arkadiusz Wroblewski]

Hello @Deep Harsora 

Without bothering about details, that should be very easy for your Admin. From my experience, Accounts are rarely deactivated just by coincidence, there must be a reason for that which your Admin must know.

Good luck 🤞