My administrator cannot log in either.

[m.karaman]

I need to request access from the administrator, an access notification is sent to my administrator, but my administrator cannot log in either. what's the problem?

[Jack Brickey · Accepted solution]

What error message are you receiving when you attempt to login? Can anyone login to the instance? It may very well be that the instance has been suspended.

[Jack Brickey]

Also, is this a paid or free instance?

[m.karaman]

It's free, but it didn't direct us to subscribe. Where do I need to visit continue my paid subscription?

[Jack Brickey]

If you wish to change from Free to a paid plan you should see an "Upgrade" button in the upper left corner when on one of your project pages. If you do not then click on the cog/gear in upper right then select Billing. N the Billing page find the product you want to upgrade and click Manage. Finally you should see Change plan.