My Webhooks are not working from JIRA to MS Teams

[Tatjana Nikolic]

Hi All,

Teams forced us to update our Webhook connectors to the new ones and they were changed from : https://outlook.office.com/webhook/17b19581 ......  to https://company name.webhook.office.com/webhookb2/17b19581-........ , so now our Webhooks are not working.

Obviously, we have tried to update these new URL back from Teams to JIRA, and JIRA is reporting an issue with new URL, and we cannot change it .

Is this an issue with an JIRA Core/service desk version, or something else?

Br, Tatjana

[Move Work Forward]

This can be helpful as well - https://www.moveworkforward.com/blog/old-microsoft-teams-incoming-webhook-urls-stopped-working-on-the-1st-of-july-2021

[Vikrant Yadav]

Hi @Tatjana Nikolic  Install Jira Server Im MS Team channel. Copy the webhook url from jira connector and paste in jira webhook it should work . 
URL which you added in post seems to a webhook url of incoming webhook mail connector not JIRA server connector.

Kindly install JIRA Server connector under MS Team channel.

thanks

[Move Work Forward]

@Tatjana Nikolic 

Which App do you use? Could you please post a screenshot? You may need to update it to the latest version.