My Jira website says: "Your Atlassian Cloud site is currently unavailable." What do I do?

[Joseph Dakota Johnson]

I haven't been on my Jira website in a while.  Now that I've tried to get back on, it says this (look at screen shot). How do I get back in?

[Trudy Claspill · Accepted solution]

Hello @Joseph Dakota Johnson 

Welcome to the Atlassian community.

How long has it been since anybody logged into your Jira product?

If it has been more than 120 days, and your Jira product subscription is truly the Free one, then you product would've been deactivated due to inactivity. Warning emails would've been sent to the Contacts specified in your product subscriptions before the product was deactivated. This is documented in multiple locations, one of which is here:

https://support.atlassian.com/security-and-access-policies/docs/track-storage-and-move-data-across-products/#What-happens-to-Free-plan-products-if-they--x27-re-inactive-for-too-long

For a period of time the site may be reactivated. When that period of time expires, the product and all data will be permanently deleted. I have not found clear documentation on that time period. One document says data is retained for only 15 days if you cancel your subscription to a free product. In a 2022 post in this community an Atlassian team member said that data is retained for 40 days before being permanently deleted.

You can contact Atlassian to find out if you are in the window and get help reactivating the product:

https://support.atlassian.com/contact/#/?inquiry_category=billing_licensing&reason=access_issues&support_type=customer