My JIRA space got deleted

[Stephanos N]

I tried accessing my JIRA space earlier today and I can no longer find it. 

I've checked in the trash section as well and it's not there either. 

I don't use JIRA on a daily basis but I did have a bunch of projects with links, attachments etc set up and now they're all gone

And as i'm on the free plan I can't even contact regular support

Can I even restore that space or it's pretty much gone?

[Arkadiusz Wroblewski]

Hello @Stephanos N 

If the Space isn't in the Trash, it may have been permanently deleted, or it's possible you're looking at a different account or site than the one where the Space existed. Worth double-checking you're logged into the right Atlassian account.

On contacting support, Free plan users can still raise a ticket at support.atlassian.com ( No Log-in way, you just won't get priority response times). It's worth doing this urgently as Atlassian may have backups they can restore from, but that window is typically time-limited.

Unfortunately the community can't access your site or restore anything directly, so support is your best path here.

[Trudy Claspill]

Hello @Stephanos N 

You said your Space was gone. Are there other Jira Spaces still accessible on the site?

Are you the only user of the site, or are there other users of the site?

Is this a subscription that you set up or does it belong to somebody else?

In a free subscription all users have Administrator access for every Space . Therefore any user could've deleted a Space. Spaces are cleared from the Trash after 60 days, or the Space can be manually deleted from the Trash. Once deleted there is no way to restore the data unless you have made a backup.

When was the last time anybody accessed Jira data on the site?

Atlassian had a policy of deactivating and eventually deleting the data for Free subscriptions that are left inactive for an extended period of time. Atlassian sends warning emails to the Organization Admins when the subscription had been inactive advising that the data needs to be accessed or the site will be deactivated. The send another email on the day of deactivation warning that the data will be deleted soon. The data can be deleted as soon as 25 days after that.

So is this a case of one Space among many having been deleted, or of a subscription having been deactivated and deleted an the restarted?

If you think this is a case of a deactivated and deleted subscription, you can reach out to the Billing, Licensing, Pricing Support team to get an authoritative answer whether your subscription was deleted. You can contact them through

https://www.atlassian.com/company/contact/purchasing-licensing#/

Free subscription owners indeed cannot open a case with Atlassian Technical Support at https://support.atlassian.com/contact/#

That is a limitation of the Free subscription.