Multiple board in one project make Jira loads the page, label, epic and etc so slow

[Burhan Mubarok]

I use Jira Classic, have more than 5 project board, have more than 50 epic, and seems it makes selecting an epic takes so long. Also the active sprint page are loaded very very slow. So we are facing the bad experience here and make some of our team move to another platform.

[Nic Brough -Adaptavist-]

I suspect you might find it's the number of issues you have on the board.  Until Jira 8, we'd recommend you draw less than 250 into a board, as you started to see significant pain when there's more than 300.  Jira 8 improved it on Server/DC, but I don't know if any of those improvements were done on Cloud.

I've jumped on numbers because you mention 50 epics.  That implies you may have thousands of issues and lots of interesting filtering on the board.  Is that the case?  Lots of issues on the board(s)?

[Burhan Mubarok]

yes, I have thousands issues in my own project, and they are owned by the respective specific board.
also we have more than 30 project in a single Jira domain.

[Nic Brough -Adaptavist-]

The number of projects you have is not much of a concern when it comes to the performance of boards.  The volume of issues in a project is similarly unimportant.  Yes, if you have a lot of projects and issues, there are load-generating consequences, but Jira can work fine with millions of issues across thousands of projects, as those consequences are not massive.  (Large Jira systems tend to have more performance problems with the humans struggling to organise, understand and find stuff rather than the computer serving up data)

Boards however do struggle with load.  They're doing a lot, and each issue on a board imposes load.

My question now is about how many issues you have on your board.  How many issues (roughly) are there on your current active sprint board?  (Not the backlog view, I'm looking at cards on a board, in any column)

[Burhan Mubarok]

the sprint is not started yet, so I don't have any on active sprint board.
the load issue is not on the board only, it also happen on the backlog view, if I click one issue to get the right sidebar (issue detail).

[Nic Brough -Adaptavist-]

That sounds like you have a slow connection.  Are you a long way from your Cloud service (for example your company is mainly based in Western Europe, but you're in North America)

[Burhan Mubarok]

mmmm, not sure since the Company and Me are mainly based in Indonesia. And all people experience the same thing.

[Nic Brough -Adaptavist-]

Ok, then it's either a slow network (I've worked in places where it's 10 times faster to work from home because the office network was bad), or the data you're drawing into the board is too large and complex to process quickly.

Are other parts of the system slow ?  Admin screens, issue navigator, reports outside boards etc?