Multi-assign or multiple user problem

[Seher Bayar]

When I assign an item to more than one person in Jira, the people I assign are not notified, the item is not displayed in their assigned items list and the item appears unassigned. how can I fix this problem

[Joe Pitt]

Jira doesn't allow you to assign issues to more than one user. I suspect you are using a multi-user custom field or a plugin so the behavior isn't what you are expecting. 

[Dirk Ronsmans]

@Seher Bayar ,

As Joe mentions, the concept of multi user assignment is not an out of the box feature.

Meaning a custom field was used (single user, multi select) or some plugin that offers the functionality.

99% certain neither of these will provide a notification to the users by default. Depending on how it was implemented tho you might be able to leverage Automation to send notifications using a rule with the "send email" action

[Seher Bayar]

this helped, thanks!