Moving from licenced to Free - impact on data

[Deleted user]

Team - we have reduced our usage of Jira and Confluence and now no longer need to purchase licences and can use the Free option.  The licences are up for renewal.  How do we go about this without losing any data?  Do we cancel the existing licences and start from scratch?

[Jack Brickey · Accepted solution]

First to move to Free you would do so under the Billing section in the admin center under manage subscriptions. You won’t loose data but you will loose certain functionality or have limitations on functionality.

[Nic Brough -Adaptavist-]

Some of the loss of function may restrict access to your data, or make it unusable, but the change won't physically lose you anything.  

The licencing only impacts what functionality you can use, not content.  

[Deleted user]

Thank you - what might these limitations be?

[Deleted user]

Thank you - where can I find a list/set of what functionality you can use under Free?

[Nic Brough -Adaptavist-]

It's mostly the permissions, which won't be hiding data unless you've been particularly clever with them.

See https://www.atlassian.com/software/jira/pricing for the headline differences.

[Deleted user]

We are only seeing options to upgrade plans not to move to 'free' - also we need to do it for both Jira and Confluence, thanks

[Jack Brickey]

when I go to the Billing section > Manage subscriptions and click on Change plan for the product of choice I am redirected to a page where I can select Free.

[Nic Brough -Adaptavist-]

Ah, yes, licence size downgrades need to be raised as a support request.

[Jack Brickey]

so maybe after clicking free it gives error. likely due to inability to reconcile users.

[Deleted user]

Thank you guys - please can you give me a link to support

[Jack Brickey]

https://support.atlassian.com/contact/#/