Moving from JIRA 9.4.0 to JIRA CLOUD for free ?

[Daryl Craig]

Dear Community Board,

I hope this message finds you well. My name is Milton, and I am writing on behalf of a non-profit union in Canada.

We are currently using Jira 9.4.0 and are interested in migrating to Jira Cloud. Given our status as a non-profit organization, we would like to inquire about the possibility of receiving a free upgrade to Jira Cloud. This upgrade would greatly enhance our ability to manage projects and collaborate effectively, ultimately benefiting our members and the broader community we serve.

I appreciate your consideration of my request and look forward to your positive response. Please let me know if there are any specific requirements or additional information needed to facilitate this process.

Thanks.

[Matthias Gaiser _K15t_ · Accepted solution]

Hey @Daryl Craig

to add on what Trudy and Mikael already said. There's also a support program for nonprofits named Ask an Atlassian where you can signup for a video conference to chat with an Atlassian team member.

In addition, there's the Atlassian Solution Grants program. These might be able to help you with your migration.

You can signup for both programs using this link.

[Trudy Claspill]

I've learned something new! Thanks @Matthias Gaiser _K15t_ 

[Mikael Sandberg]

Hi @Daryl Craig,

Welcome to Atlassian Community!

This is a question for the Pricing, Billing and Licensing team, and you can reach them via this link, https://www.atlassian.com/company/contact/purchasing-licensing

[Daryl Craig]

Okay thank you.

[Daryl Craig]

Thank you very much but do they have a phone number or live chat options?

[Mikael Sandberg]

No, it is all handled via JSM. The only chat available is if you contact Support and phone support is only available if you are on an Enterprise plan.

[Ankita Mehta]

Hi @Daryl Craig

Thank you for reaching out — and it’s inspiring to hear about the work your non-profit union is doing to support your community in Canada.

Yes, Atlassian offers free Jira Cloud licenses for eligible non-profits through their Community License Program. Once approved, you’ll be able to use Jira Cloud (and other Atlassian tools like Confluence) free of charge for up to 10,000 users.

To apply:

• Visit the Atlassian Community License page
• Submit your organization’s details
• Atlassian will review and confirm your eligibility

As you move from Jira 9.4.0 (Server or Data Center) to Jira Cloud, here are some questions to consider :

• Will Jira issue id change when migrating to Jira cloud?
• Will whole DC be migrated in one go or in pieces? can work with Jira DC and Jira cloud both until all projects are not migrated.
• Will issue type templates remain same in Jira cloud like DC, or will they be revamped?
• Do you need to migrate all historical data, or just current tickets?
• Should the migration happen with zero downtime, so teams can keep working throughout?
• Are there custom workflows, user fields, or attachments that need to be preserved exactly as-is?
• Are there integrations or apps that also need to be moved?
• How will you make sure there's no disruption to your day-to-day operations during the transition?

If your setup is more complex or if preserving structure and continuity is key, you may consider OpsHub Migration Manager — a trusted Atlassian partner with over a decade of experience. It supports full-fidelity migration of projects, issues, users, comments, workflows, and history — and allows teams to continue working with no downtime or disruption while the migration is in progress.

Additional Insights: You may want to look at the video and documentation to see the DC to Cloud migration by OMM

Let me know if you'd like help evaluating your options or preparing a step-by-step plan. Always happy to support teams doing meaningful work.

[Matthias Gaiser _K15t_]

Hey @Ankita Mehta

you wrote:

Once approved, you’ll be able to use Jira Cloud (and other Atlassian tools like Confluence) free of charge for up to 10,000 users.

While I'd love to believe that this is true, it is not afaik. Nonprofits can get a 75% discount on Atlassian Cloud products (see this page). For Atlassian DC products, they indeed can get even unlimited licenses for free.

Since @Daryl Craig is asking for free options - do you also have special offers as a solution partner towards nonprofits?

Cheers,
Matthias

[Trudy Claspill]

Hello @Daryl Craig 

When you say "free upgrade" do you mean you want somebody to handle the actual work of migrating your data to Jira Cloud for free, or do you mean you want to use the Cloud products for free?

If you are interested in "free" use of the cloud products, there is a free subscription for Jira Cloud but you are limited to 10 users or less, and some functionality is not available.

If you need the full functionality of the product, you can find out about discounted pricing for qualifying agencies here:

https://www.atlassian.com/teams/nonprofits/discount-pricing