Moving an issue between projects, JIRA asks for required field values where the field is not in fact required

[Lionel Cassin]

Scenario:

You are bulk moving issues from Project A to Project B. JIRA asks you to supply values for field X, but field X is not required. In my particular case, the field is a multi-user picker.

Key fact: my JIRA setup replicates users from Active Directory.

[Lionel Cassin · Accepted solution]

The fix was to 1) identify users who had been deactivated in AD and 2) remove those users from field X. It's pretty easy to tell - here's an example with three names:

Field X: Washington, George, tjefferson, Lincoln, Abraham

The fact that tjefferson wasn't expanded to "Jefferson, Thomas" means that Tom was deactivated in AD and thus removed from the Directory. The only thing left is the string "tjefferson" in Field X.

If you remove "tjefferson" from Field X, JIRA stops asking you to fill out "required" field X.

Why JIRA does this is a mystery to me. It's not clear to me why a deactivated user makes JIRA believe that the field is required.

Thanks