Move tickets through projects with a specific trigger

[Vera Valshonok]

Hi Community!

I gotsuch task: 

1)To have an automation:

once specific Jira project creates a JIRA ticket on its board to have a field/label to select one of the other projects ( there are ten projects) and this to automatically move the ticket to the specific JIRA board  of one of those project and then

2)once  on theat project in this ticket they will reply to have the ticket automatically moved back to the original board.

Is such moving of the ticket possible of Jira? How can it be done?

[Bill Sheboy · Accepted solution]

Hi @Vera Valshonok 

What problem are you trying to solve?  That is, "why do this?"  Knowing that may help the community to offer better suggestions.

Until we know that...

Moving work items (formerly called "issues") from one project to another can be challenging due to differences in types, fields, workflows, etc.  This is why Jira has a dedicated UX feature to help: Move.  The move can interact with a person, asking clarifying questions to ensure success.  Automation rules do not have such a "move" action (between projects) and cannot pause to ask those clarifying questions.

If you can accurately predict any situations to handle for types, fields, workflows, etc., an automation rule could use the Send Web Request action to call the REST API endpoint to move the work item.  And once in the new project, another call could move the work item to the desired board.  The reverse could be done to return to the original project / board.

Kind regards,
Bill