Move a ticket to reject status , currently in close status.

[Randeep Kaur]

Need help to move to reject status, currently in Close status. Also the workflow for this project has no listed Reject bucket. Is there a possible way to update work-flow and move this Jira ticket to reject status?

[Dave Mathijs]

Hi @Randeep Kaur Unpopular opinion: Leave the 'CLOSE' status as it is and add a Resolution 'Rejected' to your list of resolutions. Then create a 'Resolution' transition/workflow screen with at least 'Resolution' as field and choose 'Rejected' as resolution when transitioning to the 'Done' status.

PS: The name of the status would better be named CLOSED (status) instead of CLOSE (action/transition name).

[Bhanu]

Hi @Randeep Kaur

You can add the Reject status and a Transition to move it to the Reject Status.

Be cautious when you do this, If you are on a Team-Managed project, this should be fine, but if you are doing it on a Company-Managed project, you will need to check if the Workflow scheme is shared with other projects and make the change only for the projects on which you want the change applied to.