Move Service Desk Ticktes to Software Project

[Patrick Sacher]

Hi all,

I have a question regarding move and clone a ticket. We want to clone and move some Service Desk Tickets with SLA´s to our Internal Software Project. Also we want to group these tickets by swimlane. All the tickets that were moved should be seen in a swimlane. SLA´s are only available in Service Desk but i want to show all tickets in a swimlane that are cloned or moved from a service desk. 

My Question:My thoughts were about creating a custom field for the tickets that needs to be set manually before moving, so i can create a JQL Query out of this.  Is there any possible workaroung except of creating a custom field, which value needs to be set before we clone and move the ticket?

BR

[Tom Lister]

Hi

if you clone an issue then create a reciprocal link. Then you can use the JQL function 

issueLinkType in (“myLinkType”)

As an aside we have a similar set up with help desk and IT projects in the same instance. Also have Service Desk and Software licenses. When we create projects that want both I create as a Software project, then change it’s type to Service Desk and get a hybrid project with both features.