Modify issue details using a button in an email

[Simon Huprich]

Hi!

Is it possible to do the following:

1) Creating an email notification for a team leader who has to make some kind decision based on the issue details.

2) The email should contain the needed issue details BUT also a possibility to make the decision right away. Maybe two buttons (Yes/No or Confirmed / Denied)

Is it possible to do something like this?
Or is it always necessary to access Jira (the issue) to modify the details like the status.

Thank you very much!
Greetings
Simon

[Julia Foden · Accepted solution]

Hi Simon

Interesting one. I have not done this on Jira Cloud but I did something similar in a previous job which was on Jira Server.

What I did - 

A customised email was sent to certain person when some event happened. You could do this using Jira Automation.

The email contained something like 'If you approve, click <link>' and the link was a mailto link to send an email back to Jira and it was pre-populated with the appropriate directive (eg @workflow=Approve) and then processed by the Jira Mail Handler plugin 

https://marketplace.atlassian.com/apps/4832/enterprise-mail-handler-for-jira-jemh?tab=support&hosting=cloud

https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/36438169/Directives

[Simon Huprich]

Hi Julia,
Thank you for this interesting idea.
I will check out the details for my process.
Greeting
Simon