Mistakenly Deleted a Ticket

[Sidra Shakoor]

I have mistakenly deleted a ticket. Is there a way to retrieve it?

[John Funk]

Hi Sida - Unfortunately, when the ticket is deleted in Jira Cloud, it is gone. It is not worth doing a reimport of the out of the box backup because you would lose all of the work you have done since the last backup. 

Your best options moving forward it to update your Permission Schemes to not allow users to Delete tickets/issues/work items. Add a status to your workflows for Cancelled or Abandoned or something like that. And then all unneeded tickets will go to that status. 

Second, install a third party app from the Atlassian Marketplace. I am sure there will be several vendors who pop in here with their suggestions. I would recommend the Revyz Command Center for Jira app https://marketplace.atlassian.com/apps/1228694/revyz-command-center-for-jira-configuration-backup-optimiz?hosting=cloud&tab=overview. It can do granular restores of a single work item or even an entire project. 

[Arkadiusz Wroblewski]

Hello @Sidra Shakoor 

Jira Cloud, a truly deleted issue/work item can’t be restored from a native “trash” the way projects can. Once an issue is deleted, it’s generally gone, unless you have a backup-based recovery path.

What you can do:

1) Make sure it was really deleted

Sometimes people “remove from board/backlog” or change filters and think it’s deleted.

Try searching by summary text, reporter, assignee, and a date range.

2) If it was actually deleted

Your realistic recovery options are:

Restore from a backup (admin-only)
Atlassian’s documented approach is to use an existing backup file from before the deletion, then export/import the issue data back (often via CSV).

If you had a “keep deleted issues”/restore app installed before the deletion
Some Marketplace apps can restore, but only if they were already tracking deletions at the time.

[Prachi Bolar]

Hello,

Welcome to community :) 

Presently below are the options available

1.  Manual Recreation (This is a practical way to recover some content around the ticket from email notifications):

• If no backup is available, you might be able to manually recreate the tasks by gathering information from notifications sent when the tasks were created or updated. Check with users who might have received these notifications, such as watchers, the current assignee, or the reporter.

2. Restore from a Backup:

• If you have a backup of your Jira Cloud instance from before the tasks were deleted, you can restore the data using that backup. This involves:
  1. Restoring an XML backup from before the deletion.
  2. Exporting the work items to a CSV file.
  3. Importing the CSV data back into Jira.

• Detailed instructions for these steps can be found in the Import Issues documentation.

 You can follow the progress of this request here: 

• JRACLOUD-36415: Have a Trash/Recycle Bin in Jira for Issues

Thank You,

Prachi

[Natalia_Kovalchuk_SaaSJet_]

Hi @Sidra Shakoor !

If the Jira ticket was deleted, you can try to restore it by asking your site admin (to use a backup) or contacting Atlassian support. Unfortunately, Jira doesn't provide a native restore option for deleted tickets.

To prevent such a situation in the future, you may consider using Issue History for Jira (Work Item History) app from SaaSJet team. 

This app allows you to:

• Track the complete ticket change history

• Monitor deleted tickets

• Export full historical data in Excel, CSV, or PDF formats

• Restore deleted tickets easily 

By enabling the Keep deleted work items option in the app, deleted tickets remain visible in the report and can be reviewed and restored in a few clicks when needed.

[Website Design Service RiverLee]

I curious about this too. Please someone helps