Hi @sravani gayatri ,
Issue keys showing with a strikethrough and disappearing from the board usually means Jira considers them "Resolved." This is typically caused by two things: the Status Category being set to "Done" (Green), or the Resolution field having a value.
Before we dive in, are you on Jira Cloud or Data Center? And is this a Team-managed or Company-managed project?
Quick Check (JQL)
Run this query in issue search: key = [IssueKey] AND resolution is not EMPTY. If it returns results, the Resolution field is the culprit.
Actionable Steps
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Check Status Category: Go to Issues → Statuses. Ensure the category for CS Assigned to Squad is To Do (Gray) or In Progress (Blue). If it's Green, Jira strikes it through by default.
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Check Resolution Field: Check the field in the issue view. If it's not empty, check your workflow. Ensure transitions leading back to "To Do" have the Clear Resolution post-function configured.
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Check Board Mapping: Go to Board settings → Columns. Ensure the status is mapped to a visible column and not left in the "Unmapped" section.
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