Missing issues

[Deleted user]

Dear community, 

i have on one of our clients Test environment a big issue. 

We are having a sub-task issue type which was manually created. I have switched all issues which were accessable to me to the default one. With a jql search i am currently only seeing one and that is a new one which was created as a test purpose. In the archived section there are about 50 issues with this issue type. But when i want to delete this issue type, it tells me there are still 238 issues with this issue type and i just cannot seem to find them. 

Does anybody has an idea what can cause this or how to fix this and where to find the issues?

[Fazila Ashraf · Accepted solution]

Hi @[deleted] 

Mohamed had suggested 2 possible scenarios. 

As you have tagged this under server and not as multinode datacenter, i suppose some security level is applied on those issues.

Refer to https://confluence.atlassian.com/adminjiraserver/configuring-issue-level-security-938847117.html for more about the issue security scheme.. Check whether one is created in the project in question

[Deleted user]

Hm yeah could be a possibility. I will have to then manually check all projects where issues could be. 

[Mohamed Benziane]

Hi,

Did you try a reindex ?

Maybe a security level is applied on these issues ?

[Nic Brough -Adaptavist-]

Also just plain project permissions - are you sure you, as a user (not an admin), can see all the projects

[Deleted user]

Reindex didn´t help. 

I am logged in as an Administrator and two other colleagues also checked with admin accounts.

[Mohamed Benziane]

Admin right do not mean you can see all issue. If you don't give yourself project permission you won't be able to see issue in this particular project as Nic mean

[Deleted user]

I will recheck this. Thank you for the suggestions!