Minimum age to use atlassan services

[Gabriele Mura]

I have read in atlassan terms of service that i must not submit personal data of children under 13 or under the age of Digital consent under applicable laws, and in privacy policy that atlassan services are not intended for people under 18. So if i am under 18 i cannot contact support of platforms that uses atlassan as a help desk provider? Or the minimum age for atlassan services, as stated in terms of service, Is 13 or the age of digital consent in my jurisdiction? In my jurisdiction the age of Digital consent Is 14 years.

I am asking this question in Jira topic because i discovered that help centers of third party platforms that uses atlassan as a provider, these help centers are provided by Jira.

I have selected "i dont know" option in "hosting type" mandatory field because since i currently do not use atlassan services apart help desk of platform i mentioned, this Is the only option that i can select

[John Funk]

Hi Gabriele- Welcome to the Atlassian Community!

Just to verify, you are asking about children going to a JSM portal to submit a ticket request for support? 

[Gabriele Mura]

Yes, i have contacted support of a platform that uses atlassan as a help desk provider (Jira service management), and i have read in atlassian privacy policy that atlassian services are not intended for people under 18, but in these minutes when i am writing, i have read some atlassian products user agreements, and i have read that the minimum age to use atlassian community, developers services and Cloud services the minimum age Is 16, and for training the minimum age Is 13, so why in the privacy policy there Is written that atlassian services are not intended for people under 18? In addition, if i am under 18 i cannot contact support of a platform that uses atlassan as a help desk provider?

[Gabriele Mura]

Actually yes, I'm asking about JSM portal, I wrote no in my previous answer to you because I didn't understand what was meant by JSM, it means Jira service management, right?

[Gabriele Mura]

I have sent 2 answers because only now i discovered that replies can be edited, i have edited the First reply to you, so my second reply about what means JSM i cannot delete It but since I edited my first answer, that second answer is no longer needed. JSM means Jira service management, right?