The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)
× Create
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Community resources
Community resources
Community resources
Migrating active user on server to Cloud where same user email account exists but inactive
Ashvin
March 21, 2023 edited
We have users in a server instance that need to be migrated to existing Cloud instance. We have some users who have accounts in this Cloud instance already but are NOT active in Cloud.
Question : what happens when we migrate the users using JCMA and/or CCMA to Cloud if they were active on server but NOT in Cloud? Will that account just provide product access for those users or remain as inactive in Cloud?
0 answers
Comments for this post are closed
Community moderators have prevented the ability to post new answers.
DEPLOYMENT TYPE
CLOUDPRODUCT PLAN
FREEPERMISSIONS LEVEL
Product AdminCommunity showcase
Atlassian Community Events
Copyright © 2026 Atlassian