Mentioning jira_users in the portal view/channel of Jira Service Desk?

Hello, Is it possible to mention jira_users directly in the the portal view/channel of Jira Service Desk?

Thanks!

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Hi @Emilia Mas - As far as I am aware group mentions, @jira-users for example, are not supported at this time from my understanding.

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Do you know if there is any way to allow common users (no license) to interact via mentions through the Customer Portal.

Thanks!!

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Hi,

even if this is a bit outdated see also

For those of you working Cloud - it is the same issue

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