Mention user is jira issue collector not working

[Ming.Il.Li]

recently i found our tag @User in the description seems not working from jira issue collector.

we are using this format in the template: 

[~xxxx@xxx.com]

it seems not working anymore, any ideas would be appreciated.

[Angélica Luz · Accepted solution]

Hello @Ming.Il.Li,

Welcome to the Atlassian Community!

Testing on my local site, I was able to replicate the same issue. It’s actually been a while since mentioning using email [~name@domain.com] is not supported in Jira, but it’s possible using the account id.

Using  [~name@domain.com]

 

Using [~accountid:1a234a56789a1234a5aa678a]

 

I searched for similar cases and also bugs/features, but didn’t find anything specific for the issue collector.

Please, test using the account id instead of email and let us know how it goes.

Kind regards,
Angélica

[Ming.Il.Li]

@Angélica Luz thanks a lot!! it worked like a charm!