Mention/tag user within a comment via an automation rule

[Christopher Everett]

I'm trying to mention or tag a user within a comment via an automation rule.  We're using Jira Data Centre and I have scoured other's posted questions, and while there are a lot of suggestions, none seem to work for me.

Is there any one that has had experience with mentioning a user within an automation rule within Jira Data Center?

[Ste Wright · Accepted solution]

Hi @Christopher Everett 

For DC, this should work:

[~{{issue.assignee.name}}]

Change "assignee" to the relevant field (eg. reporter, etc).

Ste

[Christopher Everett]

Thanks for the reply Stephen,

What if the user that I need to mention is not the assignee or the reporter?  I actually need to mention two people who handle a certain part of a workflow and as a result, they aren't tied to the issue at all and this our way of letting them know that the issue is ready for them to do what they need to do.

So is there a way to mention someone in a comment directly as opposed to having to refer to a specific issue field?

[Ste Wright]

Hi @Christopher Everett 

How are you identifying them? Is it just via their static username?

If it's username, this should work:

[~UserName]

Ste

[Christopher Everett]

Yup....this worked.  Not sure how I missed this given that it was one of the first ones I tried.  In any case...I really appreciate it!

[Abdullah Said]

in 2024 no such thing as username, only email and full name

[Ste Wright]

Hi @Abdullah Said 

In DC? Or in Cloud?

Ste

[Uladzislau Samuseu]

For Jira Cloud by this format: [~accountId:{{creator.accountId}}]

[Juergen Lanner]

Hi all,

the 

[~UserName]

worked fine for me. But I saw that the notification mail I expect when mentioning somebody is not sent. 
Is there a way how I can enforce this?