In my agile project we have multiple issue types like epic, user story, requirement, bugs, task, sub-task etc. We use csv file to upload multiple issues to JIRA in one go. We have different screens to create different issue types. I recently added a new field "Security Requirement". and added it to Create/Edit User Story screen only. No other issue types use this field. In the default field configuration (used by 8 projects) I made the Security Requirement field as required.
Now even if i am uploading bugs ( or any other issue type which doesnt uses the Security Requirements field.) i get an error "Issue cant be created due to the error/s [Security Requirements: Security Requirements is required.]"
I suspect your field configuration applies to all the issue types in the project.
A field's presence on a screen has nothing to do with whether it is mandatory.
I think that because you didn't mention the field configuration scheme in here to say you had set up different field configurations for different issue types.
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