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Manage Account - Showing less user

Harshad Prajapati
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March 30, 2026

Hi

Actually we have 500 users in jira software while setting up Manage Account using manual option, it has exported only 193 users

 

Can you please help to import remaining users. 

Thanks,

Harshad 

 

 

2 answers

1 vote
Arkadiusz Wroblewski
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March 30, 2026

Hello @Harshad Prajapati 

Please precise what you exactly wanna achieve and a Use case to provide you more precise answer. Your question sounds little too general.

1 vote
Gor Greyan
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March 30, 2026

Hi @Harshad Prajapati

Welcome to the Atlassian Community!

I think it only exports active, licensed users or users within a specific directory/group, not all users in Jira.

I’d recommend checking if the missing users are:

  • inactive/deactivated
  • not assigned to the application
  • coming from a different directory or group not included in the export

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