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Making a ticket read only and its effect on Satisfaction

Jovin
Community Champion
September 13, 2024

Our JSM instance has an automation which transitions all tickets from a Completed status to a Closed status after 5 business days. This closed status is completely read only - no comments or edits can be made by anyone.

My question is: does this prevent users from submitting satisfaction? (e.g. 1-5 star rating)

Follow up question: if it does prevent them from submitting satisfaction, is there a workflow property (permission) I can use similar to jira.permission.transition.reporter that would allow the reporter to submit satisfaction in this read only state?

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

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