Lost Jira access after mail id change

[Suresh Venkatachalam]

My mail id got changes recently and I had jira access before. I lost my jira access after email is change and not able to get the previous jira access back. Need help to get my jira access.

[Nagabharana S]

Hello @Suresh Venkatachalam ,

What You Can Do:

1. Contact Your Organization's Jira Admin

• Only a Jira site admin can restore your access.

• Ask them to:

  • Verify if your new email is added as a separate user (this often happens).

  • Merge or update the existing user account with your new email if possible.

  • Or grant access to your new email with the same permissions/roles as before.

2. Check Identity Provider Setup (If Using SSO)

• If your company uses SSO (Google Workspace, Azure AD, Okta, etc.):

  • Ensure your new email is properly synced.

  • You might need to log in again via SSO using your new email.

3. Contact Atlassian Support (If You're an Admin)

• If you're a site admin and unable to fix this via the user management settings, raise a support request here:

  • 🔗 https://support.atlassian.com/contact

4. For End Users (Not Admins)

• If you're not an admin, and nobody in your org is helping, you can:

  • Visit https://id.atlassian.com/login

  • Try logging in with your old and new emails.

  • If both fail, request your Jira Admin to re-add you.