Lost Data Portal

[Ramón Fernando Puga Canales]

Hello,

I need some help, when our users create an issue in the portal ( service desk) , we change the issue type . 

the result of these , whe cant see the Data of the ticket in the portal

Sorry for my english

Thanks

[Angélica Luz · Accepted solution]

Hi Ramón,

Welcome to Atlassian Community!
On Jira Service Desk, the issue type is associated with a request type, that is what makes the notifications and also the ticket to appear correctly on the customer portal.
When the issue type is changed, you will need to change the request type as well, otherwise, if the request type shows as "No match", customers won't receive notification and the ticket won't show in the portal.
For the affected tickets, please select a valid request type and the tickets will appear in the portal again.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica

[Ramón Fernando Puga Canales]

Hi Angélica, 

How can i change the request type?

[Angélica Luz]

The request type is located on the right side. When you change the issue type, it will show in red "No match", so you will have to select a request type that matches with the issue type.