Lost Connexion when refreshing data from Add-On Jira in Excel

[Isabelle CHATAIN (Ext)]

I'm using frequently the add-on JIRA in Excel to refresh data directly within Excel (by call on a dedicated filter). 

I can observe that sometimes, I need to reconnect JIRA (by using function "Connect Another site"). 

How can I avoid this lost connection ? 

Many thanks for your feedback. 

Kind regards, 

Isabelle 

[Mercy]

The Excel add-in for Jira Cloud relies on OAuth tokens that expire periodically for security reasons. When that token times out or the browser session used for authentication closes, Excel loses its connection and asks you to reconnect. There isn’t a setting to keep the session permanently active because Jira Cloud enforces token refresh and re-authentication per Atlassian account security. To minimize interruptions, keep your Atlassian session open in the browser associated with your Excel login and avoid signing out or clearing cookies.