Login twofactor authorisation

[Amanda Bakker]

My colleague who is also the productowner of our Jira account had no longer the possibilty to login without twofactorauthenticator. He doesn't have any backup codes and is not able to change his setting without 2FA. How can I help him to give him back the access to his own (admin) account? 

[Andy Heinzer]

@Amanda Bakker I have created a support case that both yourself and the billing/technical contact for your site should be able to access over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-941597