Login Access after clearing cookies and cache

[Kevin Mathew]

I cant regain access to login to my admin account for velaceti.atlassian.net after clearing my cookies and cache. I have tried everything in the Community Support and Google. Nothing is working and I need to move the boards forward. 

[Arkadiusz Wroblewski · Accepted solution]

Hello @Kevin Mathew 

You can try to reach out to Atlassian Support with a no-login option.

If you can’t access your account to open a ticket, use this no‑login path:

1. Visit our support page: https://www.atlassian.com/company/contact
2. Select “Pricing, billing and licensing.”
3. Continue without logging in.
4. Enter your email.
5. In “How can we help you,” select “Other.”
6. Skip the URL fields if they don’t apply.
7. Describe your issue in “Your Question.” This will open a ticket with Atlassian Support.
8. Probably Atlassian will need from your organization some things to prove you eligible for what you requesting for. 

[Trudy Claspill]

Hello @Kevin Mathew 

Welcome to the Atlassian community.

Are you the Organization Admin for the the Atlassian Cloud Organization under which the Jira instance exists?

Do you normally connect with a company provided email account or a personal email account?

What happens when you try to login?

Are you working with a free subscription or a paid subscription?

[Kevin Mathew]

Yes I am one of the admins. I cleared my cookies and cache and now can't get back to the correct board velaceti.atlassian.net. It keeps telling me I have already requested access. When the other admin logs in my email is gone under the user's information screen. I never receive the verification email. We use the free version. Are you a Support Member?

[Kevin Mathew]

[Marc -Devoteam-]

Hi @Kevin Mathew 

What is the problem, wrong pasword, 2FA issue etc..?

If you really can't login, raise an issue at Atlassian Support here