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Logged into JIRA Cloud but it doesn't think I am

Amy Rhoads
I'm New Here
I'm New Here
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April 10, 2026

Everytime I try to use JIRA cloud, it asks me to sign in and I do but when I ask it anything it says I need to sign in.

3 answers

2 votes
John Funk
Community Champion
April 10, 2026

Hi Amy,

Can you share some screenshots or provide some more information? 

1 vote
M Chandra Shekar
Rising Star
Rising Star
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April 10, 2026

Hi. Are you using the correct email id that is added to Jira?

0 votes
Carlos Garcia Navarro
Community Champion
April 11, 2026

Hi @Amy Rhoads ,

Welcome to the Community! Can you try using an incognito window?

I'd recommend to try clearing your cookies and logging in again.

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