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Locked out of site

ADM-Tamara Harris
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April 4, 2025

We made changed to our identity provider and synced a google group containing a few users, and now everyone is locked out of the site with no organization admins to recover to bring people access to the site. 

2 answers

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1 vote
Andy Heinzer
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April 7, 2025

Just to follow up here:  It looks like this was resolved in the support case of https://getsupport.atlassian.com/servicedesk/customer/portal/48/PCS-396630

 

0 votes
Valerie Knapp
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April 4, 2025

Hi @ADM-Tamara Harris , welcome to the Atlassian Community and thanks for your post.

I have tagged the Atlassian support into this post. They should reply to you directly here but if you can, I would also open a support ticket and mark it as urgent - https://support.atlassian.com/contact/#/ 

I'm sorry for your situation. I hope it gets resolved for you soon.

Best wishes